FYLD is an established, international, AI-powered platorm that simplifies communication between workers, engineers and managers as they perform utility, civil or energy operations in the field. In 2024 FYLD hired Chapeau! to create a proof of concept for a new product (called FYLD ShowMe) which extends their AI system to citizens reporting issues or requesting utility services. Our design process included interviews with over a dozen stakeholders and clients; collaboration with FYLD in defining business requirements and product features; and design thinking. On a tight timeline Chapeau! delivered a market-ready, interactive prototype that empowered the client to demonstrate and sell their new product to governments and utility companies around the world. Today, thanks in part to Chapeau! design, FYLD ShowMe is ready for rollout in several regions of the globe. Another instance of how Chapeau! innovation and design produces great products and connected brands for optimistic organizations such as FYLD.